Refund Policy

1. What this policy covers

This Refund Policy applies to one-time purchases made on mubyn.com from Mubyn, operated by C. Monkey Tribe SARL ("we", "us", or "our"). Today that is the Mubyn early-access credit (USD 1.00): a one-time payment that is credited in full against the customer's first Mubyn invoice. Subscription fees are governed by our Terms of Service.

2. Full refund on request, until the credit is applied

You may request a full refund of an early-access credit at any time until the credit has been applied to a Mubyn invoice. No reason is needed.

Once the credit has been applied to an invoice it has been used, and the invoice it reduced is governed by the Terms of Service.

3. How to request a refund

• Email support@mubyn.com from the address you paid with, quoting the receipt or transaction reference sent by the payment processor.
• We confirm the request within 2 business days and issue the refund within 5 business days of that confirmation — to the original payment method where the payment processor still permits it, otherwise by a method we agree with you.
• Your card issuer may take a further 5–10 business days to show the refund. We refund the full amount paid and charge no refund fee.

4. Cancelled or declined payments

If a payment was cancelled or declined on the payment processor's checkout page, nothing was charged and there is nothing to refund. If you see a charge you did not intend, write to support@mubyn.com and we will investigate it with the processor.

5. Relationship to the Terms of Service

The early-access credit is a one-time purchase, not a subscription fee. Section 4.2 of the Terms of Service, which governs the billing of subscription plans, does not apply to it; this policy governs its refund. Everything else, including subscription fees, follows the Terms of Service.

6. Contact

• Entity: C. Monkey Tribe SARL
• Address: Al Diar Blg, Istiklal Street, Beirut, Lebanon
• Email: support@mubyn.com